Celebrating Five Years Since I Launched This Business + 21 Lessons Learned

Celebrating Five Years Since I Launched This Business + 21 Lessons Learned

Success is not final; failure is not fatal: it is the courage to continue that counts.”
~ Winston Churchill

On Thursday 19th May 2022, I celebrated 5 years in business as a business coach, around 8 years in business total (I was a Life Coach before that) and around 10 years of working for myself. As such, I thought it would be a great opportunity to share some of what I’ve learned over the past 5–10 years.

The most exciting thing for me to be able to share after 5 years in business, is that it’s working.

I make a good living, working only 6 hours a day. Often working only 4 days a week, as I regularly take Fridays off. I love what I do and I’m having a positive impact on the lives and businesses of others (so I’m told!). What more could I ask for? In many ways, it feels like a dream come true.

Whilst I share this, I’m painfully aware that it hasn’t always been this way that there has been a lot of struggle and fear over the years as well as courage, blind faith and dogged determination. A lot of highs as well as a lot of lows. There have been months where I’ve made more money than I knew what to do with and months where I’ve not known how I was going to pay the rent (more of the latter than the former so far).

In this blog, I’m going to share just a few things I’ve learned along the way.

1. Your income doesn’t reflect your worth. Period.

2. The number of likes, shares and comments on your content doesn’t determine the value of what you have to say. Most people aren’t even seeing it.

3. There is no shame in getting part-time work to pay the bills while you’re waiting to get your business off the ground. Financial stability is a really good place to operate from.

4. Belief that you’ll succeed is key. I genuinely believe this is one of the most important factors of my own success. I never said “if my business works” I said “when” and I meant it.

5. In many ways your business is just like having a job. You have to show up for it and do the work or you’ll lose it.

6. It takes time for things to work. In my experience, it’s taken at least a year of consistent application of any given strategy before I’ve seen good results. Strategy switching kills your business.

7. Less is more. The more you do, the more exhausted you become and the more confused your audience gets. Pick a few things and do them well.

8. Keep it simple. Don’t try to be too clever in your business, try to be clear. Remember a confused mind says no.

9. Do what you love rather than what the mainstream marketers tell you you should be doing. You’ll be more consistent that way.

10. Support is essential. Over the years, I’ve worked with many coaches, taken a lot of courses and had several amazing mastermind partners. Even now, I wouldn’t hesitate to reach out to a mentor if I’m feeling stuck or unsure about my next steps.

11. There’s no quick fix or magic bullet when it comes to building a successful and sustainable business. Those people on the internet who say that there is, are profiting off your desire to succeed. Be in it for the long haul and know that these things take time.

12. It takes about 4 years of consistently working on the right things to reach a level of sustainability in business. That’s been my experience and it’s the number I’ve heard shared by other experienced business coaches I respect.

14. The two most important strategies to implement to grow your business are: consistent content creation and practising authentic outreach (aka, talking to people!).

14. Strategy trumps tactics. It doesn’t matter if you are on Facebook, Instagram or LinkedIn, writing long-form, making videos or doing reels. What matters is that you are showing up consistently and being of value. That’s strategy. The former is tactics.

15. It’s more important to challenge your clients than it is to please them. In my line of work anyway!

16. Generosity is a wonderful way to do business. But don’t over give as it doesn’t serve you or others.

17. Be mindful of what you consume. Unsubscribe from or unlike anyone whose advice feels toxic or makes you feel less than. Choose your mentors wisely, based on shared values.

18. You don’t need to worry about bothering people, if you are a business owner, then you must accept that people are in your audience and on your list because they expect to be sold to.

19. Ask for feedback as much as possible, but focus on what your ideal clients are telling you more than anyone else.

20. If you really want to master something in business, taking action trumps all the thinking, studying, reading and listening you can do.

21. Give more than you ask. Genuinely put people before the sale and interestingly you’ll make more sales.

There’s so much more I could say but for now, I’ll leave it there. I hope that in some small way, my lessons learned over the last 5–10 years, are useful to you on your journey. Now over to you, what’s your greatest lesson learned in business? I would so love to know.



Once a week, in the form of an e-letter, I share the best of what I know about building a business with integrity for conscious business owners.

The intention behind these letters is to be a voice for integrity within your (undoubtedly) cluttered inbox. To be the one email you can count on to contain strategic and soulful advice for building a business without selling your soul.

If you want to receive the Soulful Strategies Weekly, simply share with me your name and email address below and you’ll start recieving emails right away.

The Best Way To Get Repeat Customers + Referrals

The Best Way To Get Repeat Customers + Referrals

“We all need people who will give us feedback. That’s how we improve.”
~ Bill Gates

I want to talk to you about something that many business owners overlook in their business and what you might be missing out on as a result.

In order to maximise your chances of having people buy from you again and again, as well as tell others about you, you’ll need to be creating regular opportunities for your clients and customers to give you feedback so that you can make improvements to your products and services. 

Take a moment now to consider when you last asked your customers or clients for feedback. If you can’t remember or if you never have, then read on, this is for you. 

If you are a business owner, then it follows that you have products and/or services. Not asking for regular feedback as to how those products and services are landing for your customers and clients means you have no idea whether or not they are fit for purpose. Whether or not they are serving your clients needs.

Creating a positive customer/client experience is crucial if you want repeat business and word of mouth referrals. When people buy something from you and it has a positive impact on their life, it follows that they will tell other people about you and/or will be back to buy more from you in the future. If the experience was less than satisfactory, at best they’ll never buy from you again and at worst they’ll share with others their negative experience. 

Now I get it, even though asking for feedback seems straightforward enough – I mean how hard can it be to send out some feedback forms – it’s actually something that a lot of business owners put off. Why? Well my best guess, based on my own experience, is that it feels vulnerable to ask people what they think about what we created for them.

It’s significantly easier to bury our heads and avoid the possibility of hearing from someone that we could do better. Believe me, I know from personal experience just how much it can sting to hear from others that we fell short of their expectations. And….

It’s absolutely crucial to ask for feedback if we are to have any hope of offering the best product or service possible.

Now that I’ve made the case for feedback, allow me to share with you just some of the ways I have created opportunities for feedback in my own business.

My two primary offerings – where I spend most of my time and generate the most income – are my 1:1 coaching subscription and my Conscious Business Mastermind.

With my 1:1 coaching, to overcome the natural resistance to asking for feedback, I’ve created an automated off-boarding system that kicks in when clients finish up with me. What this essentially means is that when someone’s subscription comes to an end, I have a templated email ready to go that shares a few things. A gift coaching session for them to use whenever they feel the need over the next 12 months, a link to a feedback form and an invitation to share a testimonial with me.

In my post-coaching feedback form I ask 9 questions including the following: 

What situation were you in before working with me? What were you struggling with?

What results have you achieved since we started working together? What is different for you now, how would you describe the change that happened?


Is there anything you would have liked to see done differently or any improvements I could make to my coaching service? If so, what?

As you can see, I’m trying to get a solid picture of the impact our coaching together has had, as well, of course, insight into any improvements I could make to my offering. 

When I used to offer a 3-month coaching package, I also sent clients a mid-program review, which contained questions designed to understand if the program was working as the client hoped it would and to offer an opportunity to course correct if it wasn’t. 

Since moving to the subscription model, I don’t do this, as I never know how long a client will stay with me. Based on my experience with subscriptions, it could be anything from 3 months to 2 years plus but as I write this, I’m contemplating ways to incorporate opportunities for feedback within the subscription itself, rather than just waiting until the end to hear how it went, which is too late to course correct if needed. 

In my yearlong Mastermind offering, I also have an end of year feedback form and an automated mid-year form that gets emailed in June. In terms of how I automate this, I use Dubsado (this is an affiliate link which means you’ll get a discount and I’ll get a credit if you use it), using Dubsado allows me to set up users when they become clients or Mastermind participants and then set up automations as needed.

For the Mastermind, this means that an email with the mid-year feedback form will automatically get sent out in June without me having to remember to do it. A cheaper approach than using a software tool is just to create a reminder in your calendar and use gmail templates for the email.

I should probably mention at this point that I use Google Forms for all of my feedback (and application) form needs. 

Now even though I have my end of year feedback form and my mid-year feedback form, a year is a long time to go with only one check-in. So to deal with this, I’ve also created a Suggestions spreadsheet in our shared google folder and regularly remind the women to add to it if they have any suggestions for improvement. I’ll also check-in on a fairly regular basis inside our private Facebook Group, to see what people are wanting and needing support with, which informs which content I create and teach.

I’ll also hop on calls with any of my existing or former clients and mastermind participants to dive deeper into what they think about how I can improve my offerings. Sometimes a form just doesn’t go deep enough, so when I see something worth digging into deeper, I won’t hesitate to set up a time to talk. 

Another area of my business where I feel feedback is a must is when I’m contemplating creating something new, like a workshop for example. If I don’t know what to create then I’ll conduct audience research (different from feedback) but if I already have a good sense of what my audience needs from me, then I’ll present possible options to my people (on social and in my newsletter) and ask for feedback on those options and or names. In terms of live workshops, I will of course ask for feedback after the event to see how it landed and to identify ways to improve. 

Even though I have all of these things in place, I definitely think I could do more when it comes to creating opportunities for feedback. I genuinely don’t think you can ask for feedback enough.

Now having made the case for asking for feedback, it does come with a warning. It’s important to remember that you can’t please everybody. What one person might love and value highly, another might be completely disappointed by. Your job in analysing feedback then becomes to work out who your ideal clients are and what they are saying about your work.

If someone buys something from you but you don’t feel they are a fit for what you do, then you can to some extent disregard their feedback, but there is still gold to be mined here. Why did a less than ideal client or customer buy from you? Are you failing to hit the mark in your marketing or sales copy? Could you make improvements that will help to prevent wrong-fit people coming your way? There’s so much to learn here. 

So there you have it, why I think asking for feedback is so important and some tangible examples of how I do it in my business. If this is an area you know you need to improve on and would love some guidance on how to implement it, let me know in the comments so we can explore how I might support you with that. 



Once a week, in the form of an e-letter, I share the best of what I know about building a business with integrity for conscious business owners.

The intention behind these letters is to be a voice for integrity within your (undoubtedly) cluttered inbox. To be the one email you can count on to contain strategic and soulful advice for building a business without selling your soul.

If you want to receive the Soulful Strategies Weekly, simply share with me your name and email address below and you’ll start recieving emails right away.