Why I don’t teach marketing (and what I teach instead)
This might sound strange coming from a business coach but I don’t actually teach marketing.
In a recent blog post I shared the idea that revenue follows connection. I’m curious what your mind did with that sentence when you read it.
Did you immediately think of marketing? Did you feel as though you need to get better at posting on social media or letting people know about your offers?
Did you even notice that I didn’t say revenue follows marketing?
In my sustainable growth framework, there are four foundations that I believe need to be in place and relatively stable for a business to grow in a sustainable way: visibility + connection, an authentic message, aligned offers and supportive structures.
In my world visibility and connection means something quite different to what most people mean when they talk about marketing.
Marketing, as we’re most often exposed to it in the online world, can feel extractive, manipulative and misleading at worst. Even at best, it’s often focused primarily on “getting the sale”.
You only have to look at the language used in mainstream marketing to understand why it’s at odds with conscious business. Language like funnels, tripwires, lead magnets, lead acquisition, pain points, capture, squeeze, convert. Pretty dehumanising stuff!
Visibility and connection, on the other hand, speaks of something entirely different. It speaks of:
Cultivating conversations.
Building relationships.
Making invitations.
Being of service.
Something I see often when working with thoughtful business owners is that they don’t actually struggle with visibility itself. What they struggle with is their relationship with marketing.
They’ve absorbed the idea that marketing is pushy, self-promotional or manipulative, so they avoid it for as long as possible. And the result is that good people doing important work in the world often end up earning less simply because they don’t want to participate in that kind of marketing.
One of the most powerful reframes I ever made was this.
Instead of asking:
How do I market my work?
I started asking:
How do I connect with people and serve them deeply before they’ve even spent a penny with me?
That shift changed everything.
To quote Brené Brown:
“Connection is the energy that exists between people when they feel seen, heard and valued.”
It is this way of connecting with the people we want to serve with our work that I teach.
When we start thinking about visibility in that way, it can completely change how it feels to show up.
Connection isn’t something you switch on when you have an offer to sell.
It’s the ongoing practice of being present in your work and in your relationships. It can look like:
Sharing your ideas and point of view on the problem you help people solve.
Reaching out to people you genuinely want to stay in touch with.
Starting conversations with people you’re genuinely inspired or intrigued by.
Trying to be genuinely helpful without making a sale the end goal.
When I sit down to write a newsletter or share something publicly, my intention isn’t to promote myself. It’s to be useful. To share something that might help someone think differently about their business or their work.
When I do have something to offer, I’ll say so clearly. In that way I keep content and sales copy separate. Content is where I serve and share ideas. Sales copy is where I make an invitation. Mixing the two can start to feel manipulative, and that’s not how I want to work.
It’s my intention to be useful that allows me to truly connect.
Over time those small acts of connection begin to compound.
People get to know you.
They begin to trust you.
They recognise themselves in your work.
And when the moment comes that they need the kind of support you offer, you’re already someone they feel connected to.
This is why I say revenue follows connection. Not instantly. But reliably and over time.
So I’m curious. When you think about connection in this way, what might a practice of visibility and connection look like for you?
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